Refund policy
Return and Exchange Policy
At Mzees, we want you to be completely satisfied with your purchase. Please read our return and exchange policy carefully to ensure a smooth experience.
1. Return Policy
Unfortunately, due to high demand and limited stock, we do not accept returns. All sales are final. We encourage you to refer to our size chart and product details carefully before placing your order to ensure the right fit.
2. Exchange Policy
We understand that sometimes the fit may not be as expected. If you would like to exchange your product, the following terms apply:
- Exchange Eligibility: Exchanges are only accepted if the product is unworn, unused, and in its original condition with the tags attached.
- Exchange Process: To initiate an exchange, please contact us within 3 days of receiving your order with your order number and details of the product you wish to exchange.
-Size & Variant Availability: Due to limited stock and high demand, exchanges are subject to the availability of the desired size and variant. If the requested item is not available, we may offer an alternative product.
- Customer Responsibility: Customers are responsible for the shipping costs of both returning the product and receiving the exchanged item.
3. Sizing Information
Our footwear is sized according to standard Pakistani shoe sizing, which generally provides a comfortable fit for most feet. We recommend checking our size chart before placing your order to ensure the perfect fit.
4. Final Sale
Sale items and limited edition products are not eligible for return or exchange.
5. How to Contact Us
For any exchange inquiries or assistance, please reach out to our customer service team at mzeesfootwear@gmail.com